Product Roadmap

Here's what we're building for our customer and bank partners

Building Now

Security
Security
Operations
Operations
Lending
Lending
Ledger
Ledger
Fraud Monitoring
Fraud Monitoring
Data
Data
Canada
Canada
Banks
Banks
Cards
Cards
Risk & Compliance
Risk & Compliance
Payments
Payments
Account Management
Account Management
Q3 2024

Customer Risk Rating Refinements

  • Risk & Compliance
  • Ledger

We're adding enhanced due diligence (EDD) parameters to customer risk rating (CRR) calculations, such as industry, transaction volume, and special involvement.

Current link
Q3 2024

Feature Enhancements to t-minus10

  • Cards
  • Payments

We're adding new functionality to our live production testing environment — t-minus10. Smart Cards, wires, and checks will be available for testing.

Current link
Q3 2024

Card-on-File Updater Enhancements

  • Cards
  • Account Management
  • Payments

Merchants will automatically update an end user's card-on-file in the instance of a Synctera customer migrating end users from debit cards to Smart Cards.

Current link
Q4 2024

General Ledger Account Transactions

  • Ledger
  • Payments
  • Banks

Transactions will be enabled for general ledger accounts, eliminating the need for manual processes to transfer funds between the general ledger and external accounts.

Current link

Up Next

Control Limits Tracking

  • Account Management
  • Banks

The new Control Limits Tracking view allows bank partners and our customers to view their limits and holds. Banks will also be able to view the change and approval history – making audits possible and easy.

Current link

Change Management Added to Cases

  • Account Management
  • Risk & Compliance
  • Banks

We’re adding a new case type to our case management tool in the Synctera Console. The new ‘change management’ case type makes it easy for sponsor banks and customers to manage and track changes to products, services, fees, policies, and limits.

Current link

Dashboard & Notifications

  • Account Management
  • Operations
  • Risk & Compliance

Data insights and visualizations will be shown front and center on the Synctera Console. Additionally, there will be in-product notifications for issues that need to be addressed by Ops and Risk & Compliance teams.

Current link

Billing & ACH Reporting Improvement

  • Data
  • Operations

ACH, disputes & chargebacks, and card settlement affiliate fees reporting will be overhauled to make it easier for our customers to access and understand.

Current link

ACH Improvements

  • Risk & Compliance

Improvements to the ACH disputes and ACH Death of Account Holder processes.

Current link

Extended FDIC Insurance

  • Banks

Customer and business deposits will be secured beyond the FDIC insurance limit of $250,000 through our integration with IntraFi. This integration also assists banks with liquidity management.

Current link

FedNow Instant Payments

  • Payments

FedNow enables 24/7/365 instant payments for participating banks. FedNow will be offered through our SyncteraPay partner, Checkbook.

Current link

Case Management Revamp

  • Account Management
  • Risk & Compliance
  • Operations

The Case Management Revamp will streamline Synctera Cases, making it easier and more efficient to use for bank partners, Risk & Compliance teams, and Ops teams.

Current link

Synctera Cases Analytics

  • Operations

Synctera Cases Analytics helps Ops teams improve program orchestration like scaling compliance support appropriately.

Current link

Card Lifecycle Reporting

  • Data

Card Lifecycle Reporting improvements will enhance profitability and user behavior analytics related to card transactions.

Current link

Launched

Additional Card Fulfillment Vendor

  • Cards
  • Payments

G+D offers our customers a wider range of options when selecting the quality and type of materials for their end-users' cards.

Current link

Incoming EFTs for Canada

  • Payments
  • Canada

End users can receive and process incoming Electronic Funds Transfers (EFTs), one of the primary payment rails used in Canada.

Current link

Multiple Addresses for AVS

  • Cards

End users are allowed to add multiple addresses, rather than just a single address, for the Address Verification Service (AVS) validation that occurs during card transaction processing.

Current link

Card Dispute Management Enhancement

  • Cards

These enhancements include improved dispute case management and monitoring capabilities that allow customers to manage card disputes more efficiently.

Current link

Domestic Wires Support

  • Payments

Large volumes of wires are now supported at scale, requiring less work from Ops teams. End-users can now fund their US accounts via wires as well as receive wires faster.

Current link

Card Issuer 3 Domain Secure (3DS)

  • Cards
  • Security

Card Issuer 3DS is an authentication method that provides an additional layer of security for card transactions. Learn more here.

Current link

Automated Sweeps

  • Banks
  • Operations

The Automated Sweeps release automates the daily ACH/CSV file exchange between customers and bank partners, improving our bank partners’ operational efficiencies.

Current link

Credit Furnishment

  • Cards
  • Lending

New feature that enables customers to help their end-users build credit by furnishing their transaction data with all 3 credit bureaus.

Current link

Plaid Core Exchange Integration

  • Payments

The Plaid Core Exchange integration enables the seamless linking of accounts and efficient fund transfers between accounts. End-users can now link their Synctera-powered bank accounts to Chime, Acorns, and Intuit QuickBooks, etc.

Current link

EFT - Canada

  • Canada
  • Payments

EFT, Canada’s domestic payment rail, is now available. Learn more here.

Current link

Physical & Virtual Cards - Canada

  • Canada
  • Cards
  • Payments

Physical or virtual (Apple Pay and Google Wallet) spend cards are now available for our Canadian end-users. Learn more here.

Current link

Enhanced Ongoing Monitoring

  • Banks
  • Risk & Compliance

Banks partners will be able to better monitor their programs to ensure they can withstand regulatory scrutiny. Banks will be also able to produce evidence of their monitoring, and companies will be able to produce evidence they’ve addressed ongoing compliance requirements. 

Current link

Customer Risk Rating (CRR)

  • Banks
  • Fraud Monitoring

CRR is an algorithm that calculates the risk score of consumers and businesses based on a set of guidelines provided by our bank partners. CRR is also a quick way for our banks to automatically assess customer risk for AML purposes.

Current link

Fleet Cards

  • Lending
  • Cards

Fleet cards allow businesses to manage payments associated with the vehicle fleet they own and operate. Fleet card capabilities are available through the Synctera Smart Card.  

Current link

SyncteraPay

  • Payments
  • Ledger

Customers can now work with any payment provider and have all transaction information centralized and seamlessly integrated into the Synctera Ledger. Learn more here.

Current link

Fees and Rewards

  • Cards
  • Payments

Customers can now easily set up rewards and charge fees – all compliant with consumer regulations. Learn more here.

Current link

Use Preferred KYC or KYB Vendor

  • Risk & Compliance
  • Fraud Monitoring

Customers can now bring their preferred KYC or KYB vendor onto the Synctera Platform. Learn more here.

Current link

Enhanced Due Diligence Endpoints

  • Risk & Compliance

Enhanced Due Diligence (EDD) is used to monitor high-risk customers and unusual transactions and check for potential money laundering activities. Learn more here.

Current link

Unsecured Charge Cards

  • Cards
  • Lending

Introducing MasterCard or Visa unsecured charge cards, ideal for credit building use cases. Note, this is different from the Synctera Smart Card, a secured charge card where customer funds are linked in a deposit account acting as security.

Current link

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