This month, we rolled out several new product improvements enhancing data visibility for our bank partners and improving the efficiency of how key compliance workflows are managed. These updates include:

• Card Activation White-Label Widget
• Bank Executive Dashboard
• Improvements to the user experience of Synctera Cases

While this update doesn’t cover everything we’ve released, it highlights some of the most impactful updates we’ve made this month. Let’s dive in!

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Card Activation White-Label Widget

For an end-user, activating their new card is a pivotal piece of the user journey. When a company launches a new card product, they will want to ensure this process fits within their user experience guidelines and incorporates key elements of their brand. 

Synctera’s new Card Activation White-Label Widget equips our customers with a pre-built, fully customizable component that provides their end-users with the ability to activate their card, set the PIN, then view the card details.

During the product build process, customers can configure the Card Activation White-Label Widget with their own branding, user flow, or other styling elements. They can then easily embed the widget into their website or app. 

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Introducing the Bank Executive Dashboard

As a part of Synctera Insights, Synctera’s dashboarding and analytics tool, we recently launched a new pre-built dashboard the gives bank executives easy-to-access insights into their program’s key metrics. 

The data points, which cover growth, revenue, compliance, and operations data, include:

• Active accounts and customers 
• Customer acquisition growth trends
• Deposit balances and trends
• Transaction activity and volume
• Interchange details and growth trends
• And more…

This report is now delivered to all of Synctera’s bank partners on a weekly basis, ensuring they have access to critical metrics for board reporting and strategic decision making. 

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Improvements to the UX of Synctera Cases

The Synctera Console’s case management system, Synctera Cases, serves as the central hub of communication between sponsor banks and their FinTech partners for key compliance workflows. Synctera’s product team is continuously focused on finding new ways to make these workflows more efficient by refining the user experience and improving the accessibility of key information. This month we made two important changes:

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Closed cases can now be re-opened

There are certain instances where a case that was closed needs to be re-opened for compliance operations personnel to begin working again. For example, if a case for a KYC or AML review is closed, but then new information or documentation is sent by the end-user, that case can be re-opened so the additional information can be added. 

Compliance operations personnel can now easily search for the closed case, re-open it, and include the updated information. 

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Improved visibility and labeling of end-user identity documents

When an end-user requires manual review during the onboarding process it’s important for the compliance operations personnel to be able to quickly view and verify any identification documents they uploaded as a part of the onboarding process.

The Synctera Platform now automatically labels specific documentation that is gathered during the onboarding process as “Identity documents” and prominently displays these documents in the case UI. Compliance personnel can still view all documentation, as needed, but the identity documents will be visible by default. 

By making key documentation more accessible during KYC/KYB reviews and increasing workflow efficiency, Synctera’s customers and bank partners can scale more effectively.