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Updates to the Synctera Console

SAR reminders for cannabis business customers

We've added reminder notifications for users to file a 90-day continuous Suspicious Activity Report (“Marijuana Limited” SAR) on business customers that are cannabis merchants.

View history of customers, accounts, and applications

We’ve added a change history sub-tab to the Personal Customers, Business Customers, Accounts, and Applications tabs. For example, by looking at the history of a Personal Customer, you’ll be able to view all changes made to the personal customer and any changes to the customer’s cards, accounts, etc.

Provide feedback on resources

Users of the Synctera Console can add notes and feedback to specific attributes and make that feedback accessible via the API. This enables our customer’s operations teams to review applications in the Synctera Console and provide feedback on applications for their end customers.

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Capture metadata changes

A fix was implemented to ensure metadata changes are captured as part of Cards API update endpoints. Previously, changes to the metadata object, which allows FinTechs to add their own data to the card resource, were not supported.

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New endpoints for updating and deleting external cards

Two new endpoints were added to the External Cards API (for Instant Account Funding and Instant Push to Card):

1. Update External Card to change the status of an external card (ACTIVE/SUSPENDED)
2. ‍Delete External Card to completely delete the external card.

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Check deposit enhancements

FinTechs can choose the duration and amount of the hold of funds for check deposits (with approval from their sponsor bank). The standard rule for holding funds for check deposits in the Synctera platform is that the first $225 are released at the time of deposit and the rest of the amount is held for four business days. If FinTechs would like a different configuration, they can talk to Synctera I&O and their bank to approve and update.

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Provide customer service information at onboarding

During onboarding, FinTechs can now share their customer service information with Synctera to include in their statements and comply with Reg E / Reg Z billing error requirements.

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