Changelog: December 2022

Updates to the Synctera Console

Search by email address

You can now search for customers by email address on the Cases tab.

Full KYC verification history

On the KYC sub-tab of the Customers tab, you can now see the entire history of KYC verifications performed.

Displaying metadata

On the Customers and Accounts tabs, you can now see metadata that’s been associated with the customer or account. For example, you can now see an ID that maps to your internal systems.

Updates to Synctera Insights

End-to-end updates

We’re delighted to announce the new version of Synctera Insights, our world-class customer self-service dashboarding and analytics tool. In this new release we’ve:

• Updated the look and feel 
• Vastly improved performance
• Added key features such as report customization, data download, alert creation, and email report delivery

New “My Data” dashboard

Our customers can now access detailed line-level information for their own in-browser analytics or for download and subsequent analysis here.

Updates to Documents API

Associating a document with accounts

You can now associate a document with accounts -  for example, a POS transaction list for compliance purposes.

Encrypting and restricting access to documents

You can now specify that a document should be encrypted and access restricted. For example, this is useful if a customer is uploading a document that contains social security numbers.

Update to Internal Accounts API

Categorizing internal accounts

You can now categorize and query for internal accounts by purpose and type. For example, you can categorize an internal account as a “Fee” type with a purpose of “Profit and Loss.” This simplifies finding the appropriate internal account for transfers.

Update to webhooks

Reducing the retry period and keeping events longer

We’re reducing the retry period from 14 to 5 days and increasing the duration we keep events in our database from 14 days to 60.