August 2025 Product Update

In August, our team delivered new functionality that makes it easier for our customers to view key information related to their programs and improves operational efficiencies with enhancements to Synctera Cases. 

These updates include:

• Adding a new Credit Dispute case type
• Providing the ability to filter transactions by dollar amount
• Surfacing a snapshot of account interest rates over time
• Improving the tracking of fees for instant payments
• Enhancing reporting for companies that onboard international end-users

While this update doesn’t cover everything we’ve released, it highlights some of the most impactful updates we’ve made this month. Let’s dive in!

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Streamlining credit dispute investigations with the new Credit Dispute Case type

When credit details are reported to the credit bureaus through credit furnishment, end-users have the ability to dispute any inaccurate information that appears on their credit report. When a dispute is initiated, the furnisher must conduct an investigation and update or remove any inaccurate information that appears on the end-user’s credit report.

For FinTechs that offer credit furnishment through Synctera, we’re helping to streamline these investigations with a new Credit Dispute Case type. 

When a credit dispute is initiated, a case will automatically be created containing the details of the dispute and all relevant end-user information. Additionally, as the cases are investigated, FinTechs and their sponsor banks can maintain complete visibility into documentation and the outcome of each case.

Want to learn more about how you can offer credit furnishment to your end-users? Reach out to your Customer Success Representative or learn more here. 

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Adding the ability to filter transactions by dollar amount

The Synctera Console provides visibility into all end-user transactions, showing key information such as account, transaction type, customer info, transaction amount, and more. We’ve recently made enhancements to how payment operations or customer support personnel search for and find specific transactions by adding Search by Amount functionality. 

This new feature in the Synctera Console improves operational efficiency by making it easier for payment operations or support personnel to find the transactions they are looking for. In addition to filtering the list of transactions by a specific amount, users can also filter by:

• Transaction type and subtype
• Date
• Account number
• Reference ID

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Displaying account interest rates over time in the Synctera Console

The interest rate offered on deposit products can change over time or by product type. It’s important for both FinTechs and their sponsor banks to track when there are changes in the interest rate and verify it is being paid out correctly.

To enhance the visibility of this data point, each account record in the Synctera Console now shows how the interest rate has changed throughout the lifetime of the account. Having this data readily available improves auditability and makes it easier for customer support personnel to handle end-user requests or inquiries related to interest.  

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Improving the tracking of fees for instant payments

There are certain types of payments, such as instant payments or wires, that FinTechs may choose to charge fees to the end-user. Through Synctera’s Fees & Rewards API FinTechs can easily incorporate this functionality into their product to gain additional revenue streams. 

As these fees begin to come in, it’s important to be able to effectively track the revenue gained per each transaction type to better understand end-user behavior and revenue mix. When fees are charged for Instant Account Funding transactions, we’ve improved how these fees are tracked by creating a new fee sub-type labeled AFT.

This enables FinTechs to delineate these specific fees in any reporting or business logic. 

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New Synctera Insights Report: Customer Account Jurisdiction

For companies that provide banking products to businesses or consumers outside of the US, our new Customer Account Jurisdiction report breaks down account and card owners by their country of residence. 

This provides better end-user insights to both FinTechs and their sponsor banks, allowing them to track which regions are growing usage over time. Additionally, users of Synctera Insights can quickly drill into the details by viewing all of the accounts and cards that are a part of each specific country code.